Concert Guy merchandise is made to order. Production time and shipping time are separate, so your order may take a few days to be made before it ships.
Tracking
When tracking is available, it will be sent to the email address used at checkout. Tracking updates are provided by the carrier and may take time to appear.
Delivery times
Delivery dates are estimates, not guarantees. Weather, carrier delays, holidays, customs, and other events outside our control may affect delivery.
Shipping addresses
Please check your shipping address before placing your order. Customers may be responsible for additional shipping costs when an order must be reshipped because of an incorrect or incomplete address or an unclaimed package.
Lost or damaged orders
For a lost package, email shop@concert-guy.com within 30 days after the estimated delivery date. For a damaged order, contact us within 30 days of delivery and include your order number and clear photos.
International orders
International customers are responsible for any customs duties, taxes, or import fees charged by their country.