Because our merchandise is made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or incorrect color selection. Please review the product description and size guide before ordering.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or incorrect, email shop@concert-guy.com within 30 days of delivery. Include your order number, a description of the problem, and clear photos showing the issue.
If the claim is approved, we will provide a replacement or refund at no additional cost. Please do not mail an item back unless we ask you to.
Lost packages
If tracking has not shown delivery, contact us within 30 days after the estimated delivery date. We will review the shipment and available tracking information.
Addresses and unclaimed packages
Customers are responsible for entering a complete and accurate shipping address. Additional shipping charges may apply when an order must be reshipped because of an incorrect address, an unclaimed package, or another issue outside our control.
Refund timing
Approved refunds are sent to the original payment method. Your bank or card provider may need additional time to post the refund.
Questions
Email shop@concert-guy.com before returning or mailing anything.